INFO ABOUT THE RESCHEDULING:
Rules in accordance with updated Decree Law nº 10 - I / 2020 of 26 March

1 - Does the rescheduling of EDPCOOLJAZZ imply the replacement of tickets already bought?

It is not necessary to make the exchange. Tickets issued for concert dates in 2021 are valid for the new date in 2022 (new dates to be announced soon).

2 - What are the rights to the holders of tickets for EDPCOOLJAZZ scheduled for 2020 and carried over to 2022?

The holders of tickets for EDPCOOLJAZZ 2020 and 2021 are entitled to request a refund of the respective price within 14 working days from the date scheduled for the event in 2021. The return of the value must be requested at the place where you purchased the ticket from April 9, 2021 to April 28, 2021.

John Legend (2 July 2021) – Returns available from July 2,2021 to July 21,2021

Yann Tiersen (21 July 2021) - Returns available from July 21,2021 to August 9,2021

Miguel Araújo (24 July 2021) – Returns available from July 26,2021 to August 12,2021

Lionel Richie (25 July 2021) – Returns available from July 26,2021 to August 12,2021

Neneh Cherry/Kokoroko (27 July 2021) – Returns available from July 26,2021 to August 12,2021

Herbie Hancock (28 July 2021) – Returns available from July 28,2021 to August 16,2021

Jorge Ben Jor (31 July 2021) – Returns available from August 2,2021 to August 19,2021


If they do not request a refund within the referred period, ticket holders are deemed to have accepted the rescheduling of the show, without the right to a refund of the amount, and the ticket is valid for 2022.

BLUETICKET:
Online Purchases – must send email request for refund to INFO@BLUETICKET.PT
At Store Purchases – must request a refund at the store where purchased the ticket

SEE TICKETS:
Request a refund through this LINK

3 - What are the rights to the voucher holders of the non-realization of EDPCOOLJAZZ in 2020?

The holders of vouchers issued with an expiration date until December 31, 2021 must request the refund of their value in the first 14 working days of the year 2022, in the period from January 3, 2022 to January 20, 2022.
If they do not request a refund within the referred period, the voucher will be valid until December 31, 2022.

4 - What are the characteristics of the voucher issued to the ID NO LIMITS ticket holder?

The voucher has the following characteristics:

The voucher is issued to the ticket holder and is transferable to third parties.

It is valid until December 31, 2021. 

he holders of vouchers issued with an expiration date until December 31, 2021 must request a refund of their value within the first 14 working days of the year 2022, at the place where they purchased the ticket.

If they do not request a refund within the referred period, the voucher will be valid until December 31, 2022.

It can be used to purchase tickets for the same show to be held on a new date or for other events held by the promoter LIVE EXPERIENCES.

Maintains the insurance that was contracted at the time of purchasing the ticket.

5 - If the voucher is not used, is the holder entitled to a refund?

If the voucher is not used by December 31 of the respective validity year, the holder is entitled to a refund of the voucher, to be requested within 14 working days, at the place where the ticket was purchased.

6 - What happens when the value of the voucher is different from the value of the ticket for other events held by the promoter?

When the value of the voucher is higher than the value of the ticket for another event held by the promoter, the remaining value can be used to purchase tickets for other events of the same promoter.
When the value of the voucher is lower than the ticket value for another event held by the promoter, it can be used as a part of the payment of the ticket.

lionel-richie

John Legend

02 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD CIRCLE (STANDING AUDIENCE) – 75€
STANDING AUDIENCE – 35€
BENCH (UNMARKED SEAT) - 35€ 
* REDUCED MOBILITY – 35€
**CORPORATE BOXES

lionel-richie

YANN TIERSEN

21 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 50€
VIP – 40€
AUDIENCE A – 35€
BENCH (UNMARKED SEAT) - €25
STANDING AUDIENCE – 25€
* REDUCED MOBILITY | AUDIENCE A – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

MIGUEL ARAÚJO

GUEST

RUI VELOSO

TIAGO NACARATO

GUEST

BÁRBARA TINOCO

24 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

AUDIENCE (MARKED SEAT) – 35€
STANDING AUDIENCE – 25€
* REDUCED MOBILITY – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

Lionel Richie

25 JUly
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 75€
VIP – 65€
AUDIENCE A – 55€
AUDIENCE B – 45€
BENCH (UNMARKED SEAT) - €35
STANDING AUDIENCE – 35€
* REDUCED MOBILITY | AUDIENCE A – 55€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

NENEH CHERRY

KOKOROKO

27 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

AUDIENCE (MARKED SEAT) – 45€
STANDING AUDIENCE – 35€
* REDUCED MOBILITY – 45€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

herbie-hancock

HERBIE HANCOCK

29 JUly
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 50€
VIP – 40€
AUDIENCE A – 35€
BENCH (UNMARKED SEAT) - €25
STANDING AUDIENCE – 25€
* REDUCED MOBILITY | AUDIENCE A – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

herbie-hancock

JORGE BEN JOR

31 JUly
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 55€
VIP – 45€
AUDIENCE A – 35€
BENCH (UNMARKED SEAT) - €25
STANDING AUDIENCE – 25€
* REDUCED MOBILITY | AUDIENCE A – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

John Legend

02 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD CIRCLE (STANDING AUDIENCE) – 75€
STANDING AUDIENCE – 35€
BENCH (UNMARKED SEAT) - €35 
* REDUCED MOBILITY – 35€
**CORPORATE BOXES

lionel-richie

YANN TIERSEN

21 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD CIRCLE (STANDING AUDIENCE) – 75€
STANDING AUDIENCE – 35€
BENCH (UNMARKED SEAT) - €35 
* REDUCED MOBILITY – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

MIGUEL ARAÚJO

GUEST

RUI VELOSO

TIAGO NACARATO

GUEST

BÁRBARA TINOCO

24 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

AUDIENCE (MARKED SEAT) – 35€
STANDING AUDIENCE – 25€
* REDUCED MOBILITY – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

Lionel Richie

25 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 75€
VIP – 65€
AUDIENCE A – 55€
AUDIENCE B – 45€
BENCH (UNMARKED SEAT) - €35
STANDING AUDIENCE – 35€
* REDUCED MOBILITY | AUDIENCE A – 55€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

lionel-richie

NENEH CHERRY

KOKOROKO

27 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

AUDIENCE (MARKED SEAT) – 45€
STANDING AUDIENCE – 35€
* REDUCED MOBILITY – 45€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

herbie-hancock

Herbie Hancock

28 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 50€
VIP – 40€
AUDIENCE A – 35€
BENCH (UNMARKED SEAT) - 25€
STANDING AUDIENCE – 25€
* REDUCED MOBILITY | AUDIENCE A – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

herbie-hancock

JORGE BEN JOR

31 JULy
CASCAIS

HIPÓDROMO MANUEL POSSOLO

DOORS OPEN – 7PM
CONCERTS
( CASCAIS JAZZ SESSIONS ) – 8PM

icon clock-white

GOLD – 55€
VIP – 45€
AUDIENCE A – 35€
BENCH (UNMARKED SEAT) - 25€
STANDING AUDIENCE – 25€
* REDUCED MOBILITY | AUDIENCE A – 35€
**CORPORATE BOXES

THE 2020 TICKETS ARE VALID FOR 2021, NO EXCHANGE REQUIRED.

REFUND AND MORE INFORMATION, PLEASE SEE BELOW.

The tickets issued for the 17th edition of EDPCOOLJAZZ in 2020, are valid for the edition in 2021, there is no need to exchange.

VOUCHERS - RULES ACCORDING TO LAW 19/2020 of 29 May 2020

• The voucher request must be made at the point of sale where the ticket was purchased.

• The ticket must be exchanged for a voucher until January 31, 2021 (applicable to all festival concerts)
• Ticket holders are entitled to issue a voucher of equal value to the ticket price.

• The voucher will be issued to the ticket holder and is transferable to third parties by mere tradition. It is valid until December 31, 2021.

• It can be used to purchase tickets for the same show to be held on a new date or for other events held by the promoter LIVE EXPERIENCES.

• Maintains the insurance that was contracted when purchasing the ticket.
• If the voucher is not used until December 31, 2021, the holder is entitled to a refund of the value of the voucher, to be requested within 14 working days, at the place where the ticket was purchased.
OFFICIAL TICKET OFFICES
PORTUGAL
EDPCOOLJAZZ WEBSITE, BLUETICKET, FNAC, WORTEN, EL CORTE INGLÊS, TURISMO DE LISBOA, ABEP, THE PHONE HOUSE, ALTICE ARENA, REDE PAGAAQUI, ACP, CASCAIS TOURISM OFFICE.
INTERNATIONAL
SEE TICKETS 
RESERVATIONS & INFORMATION
Blueticket Call Center 18 20 (24H)

AGE RATING - Children under 4 years old are not allowed
* REDUCED MOBILITY
The edpcooljazz offers special conditions for spectators with reduced mobility in audiences B. Please contact Blueticket helpline : +351 21 891 85 06 (Monday to Friday from 10am to 6pm) and request a booking.
However, they may choose to purchase tickets for other audiences and it's possible only remain on the side of the chosen audience, or may opt for the audience standing, recommending in this case the arrival to the door opening time indicated in each concert, in order to ensure a place with better visibility. 

** CORPORATE BOXES
More info: Live Experiences | Miguel Gouveia - +351 914 862 891 miguelgouveia@liveexperiences.pt
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